Privacy Policy – EnerCom Energy Solutions

Last Updated: September 2023

Website: https://enercomenergysolutions.com.au.

 

Table of Contents

  1. Introduction
  2. Information Collection
  3. Collection Methods
  4. Use and Disclosure of Personal Data
  5. Personal Data Management
  6. Access and Correction Rights
  7. Data Protection
  8. Governance and Accountability
  9. Addressing Concerns

 

1. Introduction

Welcome to Enercom Energy Solutions Pty Ltd’s Privacy Policy. We prioritise your privacy and pledge to handle your personal data with utmost diligence and transparency. This policy provides an insight into our data practices in alignment with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

 

2. Information Collection

We gather personal data to better understand our clientele, fine-tune our offerings, and fulfil various operational purposes. Any data collection is guided by its necessity to our business operations.

 

2.1 Data Categories

  • Contact specifics: name, address, phone number, email.
  • Personal identifiers: date of birth, gender, occupation.
  • Financial identifiers: tax file number, exemption reasons.
  • Interactions and transaction history with us.
  • Online user data.
  • Employment applications.
  • Other business-related information.

Note: We abstain from collecting sensitive personal data, which includes data on race, political views, religious beliefs, sexual orientation, health, or criminal records.

 

3. Collection Methods

While direct interactions are our primary collection method, occasionally we might source data from public domains, related entities, or third-party service providers. Please ensure the data you provide is precise, as incomplete or inaccurate data might hinder our service delivery.

 

4. Use and Disclosure of Personal Data

Your data is mainly used for its primary purpose of collection unless an alternate use is legally permitted or you’ve given your explicit consent. Enercom may utilise personal data for:

  • Service delivery.
  • Customer support and engagement.
  • Marketing and promotion.
  • Employment considerations.
  • Legal obligations and compliance.

Your data will only be shared when necessary and predominantly for service enhancement, legal imperatives, or with your consent.

 

5. Personal Data Management

Enercom is dedicated to safeguarding your data integrity. All employees and contractors are educated on the APPs, ensuring your data is in safe hands.

 

6. Access and Correction Rights

You’re usually entitled to:

  • Obtain a copy of your stored data.
  • Request corrections to your data.

To exercise these rights, please contact:

Post: Enercom Energy Solutions Pty Ltd – Level 1, Suite 8 – 71 Queens Road, Melbourne VIC 3004 Telephone: 03 9491 8240 Email: info@enercomenergy.com.au

 

7. Data Protection

We employ state-of-the-art measures, such as encryption and firewalls, to shield your data from threats and unauthorised access. Additionally, we responsibly dispose of data that’s no longer needed.

 

8. Governance and Accountability

Our Risk Management & Audit Committee (RMAC) oversees the privacy practices, ensuring adherence to regulations and best practices. Operational managers play a pivotal role in embedding these practices at the functional level.

 

9. Addressing Concerns

If you have concerns about how we handle your data, contact us using the details provided in section 6. If you’re unsatisfied with our resolution, you can escalate it to the Office of the Australian Information Commissioner.